Return Policy

Our Returns Policy

 

We get it! Sometimes, you will buy something thinking it will work for you, but it doesn’t.  As long as an item is still in its original condition, we accept returns, subject to the rules below.

• In the event you feel that a Shop Zetu item you purchased doesn't perform the way you want or expect, please let us know by reaching out to us at customercare@vivowoman.com. 

• Any unwashed/unaltered item can be returned within 14 days of receiving the item(s). You can opt in for store credit or an exchange if it is available. 

• If you receive a defective item or the wrong item, you can return it for an exchange of the same item or store credit. We will cover the cost of a return label in this case.

• For all other scenarios, customers are responsible for paying for a return label. Once your return is received, your store credit or exchange will be issued.

• Please note, we cannot assume responsibility for lost return shipments. We are unable to credit any original shipping charges that you paid unless the return was a result of our error. 

• If you have questions regarding our 14 Day return policy, please contact us at customercare@vivowoman.com